Profit Recovery Systems—Wireless Solutions

Wireless Solutions

The Environment

Wireless telecommunications is virtually ubiquitous with penetration among U.S. professionals topping 75%. It accounts for a continually increasing share of the corporate telecommunications expenditure. Profit Recovery Systems’ studies show clients spending 15-25% of their telecommunications budgets on wireless products and services alone. Yet knowledge and control of wireless services has not kept pace with that of more traditional telecom areas.

Wireless billing is a contentious issue. Twenty-two state attorneys general have alleged that Wireless carriers practice deceptive and harmful billing and business practices. Many executives have personally experienced confusing phone charges, especially Wireless, and can imagine the impact on managing their business usage.

The reality of wireless services is that needs and services offered are in constant flux. This is driven by market evolution and competitive market forces, which, if managed correctly, will provide enabling wireless technologies to support your organization’s development and growth at a reasonable cost.



The Challenge

Everyone will have to make major efforts during the evolution to a wireless world, including:

• Transitioning applications to wireless infrastructure
• Establishing and managing wireless policies and controls from a business perspective
• Establishing and managing favorable wireless service agreements with vendors
• Continuous management and optimization of service plans and usage
• Best use of the flexibility offered by number and service portability

Wireless has major issues that make management difficult: 

• Wireless usage has “crept up” the organization from employee/users while corporate controls and policies have not kept pace.
• Wireless plans are difficult to evaluate and administer and they require continual evaluation and administration.
• The volume of invoices is large, yet the dollar amount of most invoices is too small to “raise a red flag.”
• There is significant variation in how wireless services are obtained within the same company.
• Selection of vendors is by coverage availability first and then by price.
• Effective administration requires frequent review
  
  

The Solution

Profit Recovery Systems through its alliance partner has a unique approach and proprietary processes and technology to reduce and control wireless telecommunications costs.  PRS also helps its clients position wireless systems and services as strategic tools, by employing:

• Wireless inventory management
• Development of wireless policies consistent with best business practices
• Vendor consolidation exploiting portability opportunities
• National Account Representation and Service
• Cost reduction through audit and optimization of Cellular/PCS/Paging services and pricing, by combining our knowledge of clients’ specific situations and our expertise in:
• Pooling
• "Bucket of minutes"
• Individual plan optimization
• Cost reduction through Cellular/PCS/Paging Contract Negotiation
• Enhanced Tools for Account Management

Our wireless telecommunications planning, system design, specification and implementation will:

• Identify wireless technology objectives
• Document existing wireless systems and services
• Determine appropriate, cost-effective solutions
• Manage solution implementation
  
  

The Benefits

Our wireless solution management extends far beyond making recommendations on current wireless technologies and services. We do not walk away from our clients once a wireless project is completed. We form a partner relationship with our clients. The value we add to our work in the years following our initial engagement includes continuing management, assistance, education and recommendations for constant improvement. Management activities include:

• Wireless policy administration
• Monthly billing review for accuracy
• Monthly rate plan review and adjustment (often reducing costs in the 15-20% range or better)
• Account change management
• Equipment depot programs
• Contract optimization and re-negotiation

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